Home / Privacy Statement

Hexapi (Hong Kong) Company Ltd. respects the privacy and is committed to complying with the privacy laws in every country in which we provide our services, including the General Data Protection Regulation in the European Union (GDPR). This Privacy Statement is intended to inform you about how Hexapi Honey processes and protects your personal information.

This is the Privacy Statement and Policy (“Privacy Statement”) for Hexapi (Hong Kong) Company Ltd. and its subsidiaries and affiliates (collectively, “Hexapi Honey”, “us”, “our” or “we”).

Hexapi Honey understands that your privacy is important. Hexapi Honey is committed to respecting your privacy and protecting your personal information, which is any information that can identify you as an individual, collected via any website that states this Privacy Statement (collectively, “the website”). In addition, any personal information that you submit to Hexapi Honey will be treated in accordance with this Privacy Statement.


User Acceptance

This Privacy Statement describes how we handle and protect your personal data in connection with the Website.

Please read this Privacy Statement carefully. By browsing this website or submitting your information or application to Hexapi Honey, you agree to be bound by this Privacy Statement.


Third-party Websites

This website may contain links to external websites which are not governed by this Privacy Statement. Such links do not constitute or imply an endorsement, sponsorship or recommendation by Hexapi Honey. If you use these links, you will leave this website. Hexapi Honey does not take responsibility for the privacy practices of any third-party websites. We recommend reviewing the privacy policies of any such websites before you submit information there.


Information Collection

Hexapi Honey collects personal information from you when you interact with the website or request information regarding our services or solutions. If you do not provide such information, you will not be able to obtain information regarding our services.

The personal information collected varies across the website and may include information that you provide, such as your name, mailing address, e-mail address, telephone number, unique personal identifiers, financial information and background information.

We may also automatically collect information about the devices you use to interact with our website. The information automatically collected may include IP address, device identifier, web browser, and browsing information collected through cookies, web beacons, pixels, clear gifs, and other similar technologies which place a small amount of data on your devices to monitor your website activity to allow us to collect information about how you use our website and our services (collectively “Tracking Technologies”) on our website.

Hexapi Honey may also use Tracking Technologies in the communications with you to keep track of your visit to our website and our communications with you. These may include, but not limited to (i) persistent cookies to improve user experience of the website, (ii) session cookies to remember website settings, and (iii) analytics services including, but not limited to, Facebook Pixel, Google Analytics, Adobe Analytics. You may refuse the use of Tracking Technologies by selecting the appropriate settings on your browser. However, if you do so you may not be able to use the full functionality of this website.

By using this website and accepting the use of Tracking Technologies, you consent to the processing of data about you by Facebook, Google, and Adobe in the manner and for the purposes set out by the respective companies.

In addition, Hexapi Honey includes a web beacon, which is a graphic image, in a HTML email messages we send. We use web beacons, alone or in conjunction, with Tracking Technologies to compile information about your usage of the website and interaction with emails, i.e. to determine whether emails have been received, opened, or when an URL has been clicked inside of an email that directs you to the website. These web beacons are used to (i) operate and improve our website, services, and email communications and (ii) track the aggregate number of emails opened. Web beacon do not collect personal information, however the information compiled by the web beacon allows us to tie a user to information we have collected in collection processes set out in this Privacy Statement. You may refuse the use of web beacons by selecting the appropriate settings on your email program to disable image and refraining from clicking on any links in email messages.

The information automatically collected will be associated with any personal information you have provided.

By continuing to browse and use this website and services, you agree that we can store, and access Tracking Technologies as described herein. If you wish to withdraw consent at any time you will need to delete our Tracking Technologies using your web browsers settings. Note that certain sections or functionalities of the website may be inaccessible to you if your browser does not accept Tracking Technologies.


Information Usage

Hexapi Honey stores your personal information. The purposes and uses of your personal information will depend on the use of the Website and the personal information provided.

We collect and process your personal information (i) for the operation of the website, to personalize content that you view or receive on the website and to distribute newsletters and alerts to you, (ii) fulfil your requests for information, (iii) evaluate and improve our services and analyse the website’s performance and functioning, (iv) if required by law or legal process, law enforcement authorities or other government officials and comply with applicable laws and legal obligation, (v) to prevent fraud, money laundering, financial loss, illegal activity, or physical harm, (vi) enforce our Terms of Service and protect our property, services and legal rights and to prevent fraud against Hexapi Honey, our subsidiaries, affiliates and/or business partners, (vii) to protect the vital interests of a person, and (viii) comply and support auditing, compliance, and corporate governance functions and reporting obligations.

We may also tailor your experience at the website with relevant materials by identifying the website’s user population, identifying areas of interest, and determining whether the website is designed to work with the computer settings of most of our visitors.

This website does not collect personal information about your online activities over time and across third-party websites or online services.


Data Recipients and Transfers

Due to our international operations, personal information collected on the website or through other means may be transferred to other Hexapi Honey offices to help operate our business efficiently.

We may provide access to your personal information to advisors, subsidiaries and affiliates and their personnel, or to third-party service providers located in various jurisdictions, provided that such third-party service providers agreed to maintain the strict confidentiality of such information and provide the same level of information security as provided by Hexapi Honey.

Since the website may be viewed and accessed globally, including countries that may not have laws regulating the use and transfer of personal information, you herewith, by using the Website and submitting information through this website, or submitting personal information to Hexapi Honey, consent to such international transfer and hosting of your information.

Hexapi Honey will not sell, share, or otherwise make available your personal information to other parties, except that we may disclose the information to third parties who perform services on our behalf and have a need to access the information in connection with those services.

Furthermore, we may disclose your contact information in response to inquiries about allegations of copyright infringement or other proprietary rights arising from information that you have provided to Hexapi Honey.


Social networking

The website may allow you to sign into and associate your social network accounts including, but not limited to, Facebook, Instagram or Pinterest with Hexapi Honey or its subsidiaries and affiliates.

By associating your social network account with Hexapi Honey or logging in to a Hexapi Honey account using your social network account credentials, you give us permission to access information that you have made available in your public profile for that social network account.

You should be aware that whenever you publicly disclose information online, that information could be collected and used by others. Hexapi Honey is not responsible for any action or policies of any third parties who collect information that users publicly disclose in any of our Social Media accounts.



Hexapi Honey has implemented generally accepted standards of technology and operational security to protect personal information from loss, misuse, alteration, or destruction.

Only authorized employees and contractors have limited access by need to any information provided by you and are required to maintain its confidentiality.

Despite these precautions however, Hexapi Honey cannot guarantee that unauthorized persons will not obtain access to your personal data and Hexapi Honey cannot be responsible for any actions resulting from a breach of security when information is supplied over the internet or any public computer network.



If, at any time, you prefer not to receive further communications from Hexapi Honey in any or all forms you may also unsubscribe from mailing lists or any registrations on the website.


Access Rights

In accordance with applicable local data protection laws, including but not limited to the General Data Protection Regulation in the European Union (GDPR), you may have a right to request access to the personal information Hexapi Honey collected about you for the purposes of reviewing, modifying, correcting or requesting deletion of the information.

In certain circumstances, you may also request that we cease processing your personal data. This may not apply if there are other legal justifications to continue processing.

If you think Hexapi Honey may have incorrect personal information and would like to request to access, review, or correct the personal data we have collected about you, or to discuss how we process your personal information, please contact us. Note that in order to protect your privacy and security, we will need to verify your identity before granting access to your personal information.

Hexapi Honey will undertake reasonable attempts to promptly investigate, comply with, or otherwise respond to your requests as may be required by applicable law of your jurisdiction. We reserve the right to charge an appropriate fee for complying with your request where allowed by applicable law, and/or deny your requests if unfounded, and/or excessive, or otherwise objectionable or unwarranted under applicable law.

You also have a right to lodge a complaint with a relevant supervisory authority.



Hexapi Honey understands the importance of protecting children's privacy, particularly in their online interactions. This website is not designed for and does not intentionally target or solicit to children 18 years of age or younger Hexapi Honey does not intentionally collect or maintain personal data about anyone under this age.


Consent and Changes to Privacy Statement

Your access to and use of the website and all services provided by Hexapi Honey are subject to this Privacy Statement and certain other terms and conditions, contained in our Terms of Service. By using the websites, you consent to the collection, use, and storage of your personal data by Us in the manner described in this Privacy Statement and elsewhere on the Websites.

By using our website and services, you consent to this Privacy Statement and represent that you are at least the age of majority in the jurisdiction of residence.

Hexapi Honey reserves the right to amend this Privacy Statement from time to time. Changes will take effect immediately upon their posting on this website. It is your responsibility to review the Privacy Statement for continuous use of the website.


Should individual provisions of this Privacy Statement be or become ineffective, the validity of the remaining provisions shall remain unaffected.


Hexapi Honey reserves the right to change, modify, add or delete portions of the Privacy Statement at any time, without prior notice by updating the effective date. Please review the Privacy Statement periodically for changes. Your continued use of the website will mean that you accept such changes or deletions.


If this Privacy Statement is available in other languages, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.


Contact Us

Please send requests to access or correct data, to cease communications, and questions or complaints to our Privacy Compliance Officer at info@hexapi.com or send a letter addressed to the Privacy Compliance Officer, Hexapi (Hong Kong) Company Ltd., Flat A, 9/F, No. 38-40 Chai Wan Kok St., Tsuen Tong Ind. Bldg., Tsuen Wan, Hong Kong.


Privacy Statement was last revised March 2019.